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Exceeding Customer Expectations, Winston-Salem, NC

Description

In recent times, significant shifts in the demand for fire services have occurred; in addition expectations of elected officials and the general public have increased.  Fire service organizations must to be positioned to address these challenges by exceeding customer expectations in the future in order to sustain their organizations.

This course addresses customer service from the point of view of the Fire Service Agency. It will cover the skills and knowledge necessary for fire service staff at all levels of the organization to understand methods and gain ownership for exceeding their customer’s expectations.

 Objectives –

  1.        Explain why customer service must become a core value of a fire service organization.
  2.        Identify key customer service measurements for a fire service organization.
  3.        Describe methods to collect customer service data.
  4.        Describe methods to analyze customer service data.
  5.        Identify key components of a customer service strategy for a fire service organization.
  6.        Identify methods to execute a customer service strategy.
  7.        Review data to determine if a customer service strategy is working.

 


Early Registration: $175 (ends 8 weeks prior to start date)
Regular Registration: $195 (ends 3 weeks prior to start date)
Late Registration: $240


WORKSHOP LOCATION:

Beaty Public Safety Training Ctr.
2nd flor WSFD Training Div.
1200 North Patterson Ave.
Winston-Salem, NC 27101

AIRPORT LOCATION:

Piedmont Triad International Airport

HOST RECOMMENDED HOTEL INFORMATION:

Embassy Suites by Hilton Winston Salem
460 North Cherry Street
Winston-Salem, North Carolina 27101
Phone Number: 3367242300

http://embassysuites.hilton.com/en/es/groups/personalized/I/INTESES-PUB-20180606/index.jhtml?WT.mc_id=POG

Group Name: Center for Public Safety Excellence
Group Code: PUB
Check-in: 06-JUN-2018
Check-out: 08-JUN-2018

HOST AGENCY CONTACT INFORMATION:

City of Winston-Salem Fire Department
725 N. Cherry St.,
Winston-Salem, NC 27102

Primary Contact:

Captain Christopher Belcher
(O) 336-773-7958
(C) 336-407-9352
christopherb@cityofwsfire.org

Secondary Contact:
Battalion Chief/AM
Marlene Kostyrka
(O) 336-773-7969
(C) 336-382-7386
marlenek@cityofwsfire.org

Click here to register for the Nurturing Fire Service Leaders Through Mentoring on June 7th.


Information can also be obtained by contacting the Cynde Singer at csinger@cpse.org.






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