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Exceeding Customer Expectations, Tucson, AZ

Description

In recent times, significant shifts in the demand for fire services have occurred; in addition expectations of elected officials and the general public have increased.  Fire service organizations must to be positioned to address these challenges by exceeding customer expectations in the future in order to sustain their organizations.

This course addresses customer service from the point of view of the Fire Service Agency. It will cover the skills and knowledge necessary for fire service staff at all levels of the organization to understand methods and gain ownership for exceeding their customer’s expectations.

 Objectives –

  1.        Explain why customer service must become a core value of a fire service organization.
  2.        Identify key customer service measurements for a fire service organization.
  3.        Describe methods to collect customer service data.
  4.        Describe methods to analyze customer service data.
  5.        Identify key components of a customer service strategy for a fire service organization.
  6.        Identify methods to execute a customer service strategy.
  7.        Review data to determine if a customer service strategy is working.
Early Registration: $175 (ends 8 weeks prior to start date)
Regular Registration: $195 (ends 3 weeks prior to start date)
Late Registration: $240


WORKSHOP LOCATION:

Golder Ranch Fire District Training Facility
3845 E Golder Ranch Rd.
Tucson, AZ 85739

AIRPORT LOCATION:

Tucson International Airport

HOST RECOMMENDED HOTEL INFORMATION:

Red Lion Inn & Suites
7411 N. Oracle Rd.

Fairfield Inn & Suites
10150 N Oracle Rd.

HOST AGENCY CONTACT INFORMATION:

Golder Ranch Fire District
3845 E Golder Ranch Rd.
Tucson, AZ 85739

Primary Contact:

Deputy Chief, Eric Perry
(O) 520-825-9001
(C) 520-275-7286
eperry@grfdaz.gov

Secondary Contact:
Autyumn Zoechbauer, Training Sec
(O) 520-825-9001
azoechbauer@grfdaz.gov
Click here to register for the Nurturing Fire Service Leaders Through Mentoring on April 6.


Information can also be obtained by contacting the Cynde Singer at csinger@cpse.org.






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